At Vikkaso, we strive to ensure customer satisfaction with every purchase. However, we understand that circumstances may arise that require cancellations. Please review our refund policy carefully:

Refunds will only be issued if the cancellation request is received within 24 hours of placing the order.

Customized and personalized items are not eligible for refunds unless cancelled within the specified 24-hour window.

To cancel an order and request a refund, please contact our customer support team at vikkasotheartist@gmail.com within 24 hours of your purchase. Include your order number and reason for cancellation.

Once your cancellation request is received and approved, we will process your refund. Please allow up to 7-10 business days for the refund to reflect in your account, depending on your payment method.

Vikkaso reserves the right to update or modify this refund policy at any time without prior notice. Changes will be effective immediately upon posting on our website.

To facilitate the refund process, we require that you record an unboxing video of the product. This video should clearly show the condition of the item as it was received. The unboxing video must be submitted along with your refund request.

If you have any questions or concerns regarding our refund policy, please don't hesitate to contact us.